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Community Enabling Centre |
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Community Enabling Centre (CEC) is one of the major initiatives of SAHARA in the field of community empowerment. The main objective of this programme was to ensure the access of public service for marginalized, dalits, wemen and poor people of the community. For this SAHARA has actively facilitated and coordinated with district level government organizations to provide various types of public services to the needy people. In addition SAHARA has also launched a sensitization campaign to ensure the access of marginalized people in government services. A total of 16 CECs have been formed in Syangja district for the same purpose.
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| Objectives |
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Empower the beneficiaries by enabling them to assert and claim the public services as 'their basic rights', |
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Facilitate them to comprehend and internalize the procedures; familiarize them with the documents and charges required for receiving various services and the authorities to whom to complain dilly-dallying, |
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Bring the significant transformation in the behavior and attitude of the service providers towards the service seekers, and |
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Facilitate to improve the standards of the public services. |
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Activities |
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Training and orientation |
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Community Interaction at VDC level |
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Other different social activities related to service delivery |
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Training for CECs Staffs |
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Organization of interactions at different level regarding effective service delivery |
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Information collection and dissemination |
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Structured survey of various service providing organizations at district level. |
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| Achievement |
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As the rural people have developed a sense of 'belongingness/Ownership' over the CEC, the process has received general acceptance as a component of civil society; |
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Citizen charter has been developed, published and distributed as the best approach for serving people through dissemination of information about the public service; |
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Village profiles have been developed and distributed to the service providers that furnish them with necessary information to assess needs of the people/communities; |
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The direct services provided to the people by the CECs has facilitated and enabled them to internalize all the procedure for receiving various services; |
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General membership of the CECs is increasing as it is empowering the people, and enhanced the effectiveness and facilitated the easy flow of the programme in the community; |
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District level Coordination Committee coordinates all the CECs, enabling them to discharge their responsibility more effectively; |
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Interaction between the CEC and service providers has diffused the mistrust existing between service providers and people, built confidence and empowered the rural people in asserting and claiming public service as their rights; |
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Customers are familiar with the documents, charges and offices required for receiving particular service and the authorities to whom to complain in case of any undue delay; |
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'People friendly' attitude of the service providers is clearly felt; |
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Significant increase in the number of the beneficiaries (service recipients); |
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Mobile service camps provided people the services at their doorstep, and promoted the concept of Mobile Government; |
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Services are 'speedy, qualitative, cost effective and hassle free'; |
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Duration |
The project was/had been implemented for the period of 3 years.
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Working Areas |
The programme was implemented in Syangja district by establishing a total of 16 CECs. The Village Development Committees where CECs formed were: Arukharka, Bhatkhola, Phedikhola, Bangsing, Bangepheda, Bicharichautara, Chilaunebas, Setidovan, Pauwoigaunde, Thuladihi, Pelkachaur, Rangbhang, Bahakot, Kolmab Barahachaur, Oraste, Darsing Dahathum, Arjunchaupari.
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Partners |
Enabling State Programme (ESP) of DFID was the funding partner for this programme.
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